Privacy Policy

At Sole Organics, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

When you interact with our website, we may collect the following information:

  • Your name
  • Phone number
  • Shipping address
  • Email address (if provided)
  • Order details and purchase history

We only collect information that is necessary to process orders and provide customer support.

How We Use Your Information

  • Your information is used to:
  • Process and deliver your orders
  • Contact you regarding order confirmation, delivery, or support
  • Handle returns, refunds, and warranty claims
  • Improve our products and customer experience
  • We do not sell, rent, or trade your personal information to third parties.

Cash on Delivery (COD) Orders

Sole Organics operates primarily on a Cash on Delivery (COD) basis. No card or online payment details are collected or stored on our website.

In case of refunds, customers may be asked to provide wallet or bank details solely for refund processing purposes.

Data Protection & Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. Your data is handled with care and used only for legitimate business purposes.

Third-Party Services

We may use trusted third-party services (such as delivery partners or Shopify services) to fulfill orders. These partners are only given the information necessary to perform their services and are required to protect your data.

Cookies

Our website may use cookies to enhance your browsing experience and improve website functionality. You can disable cookies in your browser settings if you prefer.

Your Rights

  • You have the right to:
  • Request access to your personal information
  • Ask for corrections or updates
  • Request deletion of your data (subject to legal or order-related requirements)
  • To make any such request, please contact us.

Policy Updates

Sole Organics reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to contact us through our website or official support channels.