FAQs
Welcome to Sole Organics. Below you’ll find answers to the most common questions about our brand, products, orders, and policies. If you need further assistance, our support team is always happy to help.
About Sole Organics
1. What is Sole Organics?
Sole Organics is a natural personal care brand dedicated to creating high-quality hair and skin care products using carefully selected herbal and plant-based ingredients. Our formulations are inspired by traditional remedies and crafted for modern lifestyles.
2. What makes Sole Organics different from other brands?
We focus on:
- Natural and herbal ingredients
- Gentle, effective formulations
- Clean and conscious product development
- Products suitable for regular use
Our goal is to deliver visible results while maintaining product safety and quality.
Products & Ingredients
3. Are Sole Organics products 100% natural?
Our products are formulated using natural and herbal ingredients. While we prioritize nature-derived components, some formulations may include safe cosmetic-grade ingredients to ensure product stability, safety, and effectiveness.
4. Are your products free from harmful chemicals?
Yes. We avoid harsh chemicals such as parabens, sulfates, and unnecessary artificial additives wherever possible. Each product is designed to be gentle and suitable for daily use.
5. Are your products suitable for all hair types?
Yes. Our hair care range, including oils and shampoos, is suitable for most hair types, including dry, oily, normal, and damaged hair.
6. Can your products be used on color-treated or chemically treated hair?
Our products are generally safe for color-treated and chemically treated hair. However, we recommend doing a patch test before regular use.
Usage & Results
7. How long does it take to see results?
Results may vary depending on hair type, lifestyle, and consistency of use. Most customers begin to notice improvements such as smoother texture and healthier appearance within 3–4 weeks of regular use.
8. How often should I use Sole Organics hair oil?
For best results, we recommend using the hair oil 2–3 times a week. Massage gently into the scalp and hair length, leave it on for a few hours or overnight, and wash as usual.
9. Can I use Sole Organics products daily?
Yes, our products are designed for regular use. Always follow the usage instructions provided on the product label.
Safety & Allergies
10. Are Sole Organics products safe for sensitive skin?
Our products are made with gentle ingredients, but individual sensitivities may vary. We strongly recommend performing a patch test before first use, especially if you have sensitive skin or allergies.
11. Are your products suitable for men and women?
Yes. Sole Organics products are unisex and suitable for both men and women.
Orders & Shipping
12. How can I place an order?
You can place an order directly through our official website by selecting your desired product and completing the checkout process.
13. Why is a phone number required for orders?
A phone number helps us:
- Confirm orders when needed
- Ensure smooth delivery
- Contact you in case of any shipping issues
14. How long does delivery take?
Delivery timelines depend on your location. Orders are usually delivered within 3–7 business days after order confirmation.
General
15. Are Sole Organics products tested on animals?
No. Sole Organics does not support animal testing.
16. How should products be stored?
Store products in a cool, dry place, away from direct sunlight and excessive heat.
Thank you for choosing Sole Organics 🌿
Your trust inspires us to deliver quality, care, and results.
